Automated NDR Management
All delivery exceptions sync instantly to your ShipKia panel as soon as the courier generates them, ensuring zero delays in reporting action.
End-to-End View of NDR Orders
Get real-time visibility into delivery attempts, day-over-day NDR movement, and RTO lifecycle in one panel.
Reach out in real-time
Enable automated customer outreach for failed deliveries with ShipKia NDR management.
How ShipKia’s NDR Automation Works
Manage Undelivered Orders with ShipKia
Built
For Smarter NDR Decisions
Get a quick overview of delivery outcomes. From total attempts to pending and unsuccessful attempts, find them in one place.
Quickly identify which delivery failures can be recovered and which cannot, so your team can prioritize redelivery efforts.
View all your NDR orders with key details in one place and take the right steps to resolve delivery failures quickly.
NDR management is the process of handling failed deliveries systematically, in the instance when an order is not delivered in the first attempt.
ShipKia provides a centralized NDR monitoring system that gives complete visibility into delivery attempts, undelivered orders, and RTO movement.
Every failed delivery marked by the courier partner is reflected in your ShipKia panel immediately. And, our NDR automation system triggers timely messages and automated calls the moment a delivery fails, engaging buyers at the right intervals to confirm availability and push reattempts faster.
ShipKia provides a comprehensive NDR dashboard that gives you a complete overview of delivery exceptions, including total NDR raised, NDR resolved, actionable cases, delivery attempts made, and detailed NDR reasons.
Yes, ShipKia provides real-time NDR status updates once it is marked by the courier partner. You can view the latest NDR status, reattempt actions, and other key details.
Both plans help recover failed deliveries when a delivery attempt fails, but they differ in automation, customer engagement, and flexibility.
Basic NDR Management: Sends a single message to the customer to confirm delivery or reschedule. Manual intervention may be needed for address or phone number updates.
Advanced NDR Management: Uses multi-step workflow consisting of a series of reminders, and automated calls. The NDR template in “Advanced” lets customers update their mobile number, or address directly.
